AI Agents for Business Workflows
Design and test business agents that choose tools within a controlled workflow. Build a read-only service agent, define tool contracts and state, add review…
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All courses 114AI Courses
Build practical skills in artificial intelligence, AI tools and their responsible use at work.
AI for Business Writing, Emails and Proposals
Prepare clear, accurate business communication with AI assistance. Nine detailed lessons cover writing briefs, email sequences, difficult messages, executive summaries, proposal structure, commercial consistency,…
AI for Customer Service and Complaint Handling
Use AI to organise enquiries, draft empathetic responses, investigate complaints and improve service quality. Practise with fictional policies, escalation scenarios and service metrics while…
AI for Digital Marketing and Social Media
Plan and improve practical digital campaigns using AI for audience research, brand-safe copy, social calendars, search content and measurement. Work through a fictional training-company…
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AI for Finance and Accounting Productivity
Improve routine finance work with AI-assisted document extraction, reconciliation support, variance commentary, cash planning and close checklists. Recalculate fictional AED examples, preserve source evidence…
AI for Food Safety and HACCP Documentation
Use AI to organise food-safety evidence and draft reviewable HACCP documentation. Practise product descriptions, process flows, hazard analysis, control records, traceability and document review…
AI for HR, Recruitment and Learning
Apply AI to role analysis, inclusive job descriptions, structured interview preparation, onboarding and employee learning. Use fictional evidence to practise consistent review, identify bias…
AI for HSE Risk Assessment and Safety Communication
Use AI to organise HSE information, draft task-based risk assessments and improve safety communication. Learn through fictional workplace cases covering hazards, control selection, worker…
AI for Internal Auditors and Evidence-Based Audit Reporting
Use AI to prepare internal-audit plans, organise source evidence, draft questions and write traceable findings and reports. Practise sampling, triangulation, classification and follow-up using…
AI for Policies, SOPs and Document Control
Use AI to prepare clear policies, standard operating procedures, forms and controlled document records. Practise source mapping, workflow interviews, approval, version control, retention and…
AI for Presentations and Visual Content
Plan and produce clear presentations and visual content with AI assistance. Nine lessons cover audience decisions, storyboards, slide writing, accurate charts, image prompts, brand…
AI for Procurement and Supplier Evaluation
Use AI to organise spend data, draft requirements and RFQs, compare supplier evidence and prepare procurement reviews. Work through fictional total-cost and weighted-score examples,…