About Course
Use AI to prepare clear policies, standard operating procedures, forms and controlled document records. Practise source mapping, workflow interviews, approval, version control, retention and usability testing through fictional business cases. Includes 12 detailed lessons, private practice with worked feedback and a 24-question final quiz.
Course Content
Purpose, requirements and actual work
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01. Choose the right document type
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02. Build a source and requirement matrix
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03. Capture the actual workflow with process owners
Drafting policies, procedures and forms
Approval, versions and distribution
Retention, usability and pilot review
Assessment
Earn a certificate
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