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Telesales and Appointment Setting

Categories: Sales & Marketing
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About Course

Prepare respectful telephone conversations and book suitable appointments. Practise call eligibility, truthful openings, focused qualification, refusal handling, calendar confirmation, CRM notes and performance review through fictional scripts and data.

What Will You Learn?

  • LO01: Prepare an eligible call and a clear approved opening.
  • LO02: Ask focused questions and handle concerns or stop requests appropriately.
  • LO03: Confirm appointments and prepare useful call records.
  • LO04: Interpret call metrics and improve an appointment-setting workflow.

Course Content

Prepare and open
Check call eligibility and introduce identity and purpose clearly.

  • 01. Prepare an eligible and relevant call
  • 02. Open clearly and work with gatekeepers

Understand and respond
Qualify the need and distinguish concerns from refusals.

Book and hand over
Confirm meeting details and preserve accurate context.

Measure and improve
Review call quality and rehearse a complete workflow.

Assessment

Earn a certificate

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