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Professional Telephone and Email Etiquette

Categories: Sales & Marketing
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About Course

Handle routine business calls and emails clearly and respectfully. Practise openings, holds, transfers, concise messages, accurate follow-up and recipient checks using fictional customer situations.

What Will You Learn?

  • LO01: Conduct a professional call opening, hold or transfer using clear expectations.
  • LO02: Write and check a concise business email with an accurate next step.

Course Content

Professional telephone contact
Prepare calls and manage holds, transfers and difficult moments.

  • 01. Prepare and open a business call
  • 02. Manage holds, transfers and difficult calls

Clear and careful email
Write actionable messages and check accuracy, privacy and follow-up preferences.

Assessment

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