About Course
40-hour implementation course with 40 full text lessons, five formative checks, four assessed practical assignments including individual observed leadership, and a 40-question final exam. Includes a connected fictional case, editable learner templates and private assessor guidance.
Course Content
Project initiation
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The lead implementer role
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Requirements and a controlled implementation basis
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Project governance and decision authority
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Planning workload and learning from the case
Context scope and baseline
Implementation planning
Demand organization and service needs and service scope and facility information
Service agreements and performance criteria and risk and continuity of facilities
Planned maintenance and work control and contractor procurement and supervision
User communication and feedback and resources competence and knowledge
Monitoring and management review and service change and improvement
Evaluation and improvement
Rollout leadership and handover
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