Skip to content
W3 SolutionzACADEMY
Join now

Consultative Selling and Customer Needs Analysis

Categories: Sales & Marketing
Wishlist Share

Share this course

Help a colleague take their next step.

WhatsApp LinkedIn Facebook X Email

About Course

Diagnose needs before recommending solutions. Practise neutral interviews, stakeholder mapping, requirements, benefit estimates, option comparisons and shared needs statements through a connected fictional reporting case.

What Will You Learn?

  • LO01: Conduct a needs interview and distinguish facts from assumptions.
  • LO02: Map decision roles and define prioritised requirements.
  • LO03: Evaluate benefits and solution fit using explicit assumptions.
  • LO04: Present a balanced recommendation and confirm a shared needs statement.

Course Content

Diagnose the situation
Separate symptoms, causes and desired outcomes using neutral questions.

  • 01. Separate symptoms, causes and outcomes
  • 02. Conduct a neutral needs interview

Map the decision
Understand stakeholder roles and prioritise testable requirements.

Evaluate value and fit
Calculate transparent benefit scenarios and compare alternatives.

Recommend and agree
Explain trade-offs and confirm the next decision.

Assessment

Earn a certificate

Add this certificate to your resume to demonstrate your skills & increase your chances of getting noticed.

selected template

Student Ratings & Reviews

No Review Yet
No Review Yet

Want to receive push notifications for all major on-site activities?

✕