Skip to content
W3 SolutionzACADEMY
Join now

Communication and Active Listening for Sales

Categories: Sales & Marketing
Wishlist Share

Share this course

Help a colleague take their next step.

WhatsApp LinkedIn Facebook X Email

About Course

Build clear, respectful customer conversations. Practise open questions, active listening, accurate summaries, plain-language explanations and responses to concerns through short fictional dialogues.

What Will You Learn?

  • LO01: Open a customer conversation respectfully and demonstrate active listening.
  • LO02: Use neutral questions and explain a relevant benefit clearly.
  • LO03: Respond to a concern and confirm an accurate, voluntary next step.

Course Content

Prepare and listen
Create a useful opening and listen for meaning before responding.

  • 01. Prepare a clear and respectful opening
  • 02. Listen, pause, paraphrase and confirm

Question and explain
Clarify the need and explain relevant information in plain language.

Respond and agree
Handle concerns and record an accurate next step.

Assessment

Earn a certificate

Add this certificate to your resume to demonstrate your skills & increase your chances of getting noticed.

selected template

Student Ratings & Reviews

No Review Yet
No Review Yet

Want to receive push notifications for all major on-site activities?

✕