ISO 41001:2018 Facility Management Systems Internal Auditor

About Course

Develop facility management internal audit skills through 12 modules and 36 text lessons with written practice and feedback. Cover demand-organization needs, occupants, context, leadership, FM planning, competence, communication, integrated service operations, providers, performance evaluation and improvement. Includes the 2024 climate amendment. Practise planning, evidence, calculations, findings and follow-up. Includes a 40-question exam and a marked campus facility management case. Total learning workload is 14 hours excluding breaks.

LO01: Explain FM, the demand organization and the purpose of ISO 41001:2018 with Amendment 1:2024.
LO02: Audit context, interested parties, climate relevance and the boundaries of the FM system.
LO03: Evaluate FM policy, accountability and alignment with the demand organization.
LO04: Trace FM risks and opportunities into measurable objectives, resources and delivery plans.
LO05: Evaluate FM competence, awareness, communication, information and documented controls.
LO06: Audit service delivery, coordination, external providers and integration of services.
LO07: Evaluate service performance, internal audit, management review and corrective action.
LO08: Apply audit principles, independence, competence and risk-based programme planning.
LO09: Define objectives, scope, criteria, sampling and a workable FM audit plan.
LO10: Collect and corroborate evidence through interviews, observation and records.
LO11: Write defensible findings, communicate bounded conclusions and verify corrective action.
LO12: Apply the full audit cycle to an FM case and prepare the assessed response.

Course Content

Facility management foundations
Explain FM, the demand organization and the purpose of ISO 41001:2018 with Amendment 1:2024.

FM and the demand organization
The FM system and service interfaces
Standard structure and edition basis

Context scope and user needs
Audit context, interested parties, climate relevance and the boundaries of the FM system.

Leadership and service governance
Evaluate FM policy, accountability and alignment with the demand organization.

Risk objectives and service plans
Trace FM risks and opportunities into measurable objectives, resources and delivery plans.

People communication and information
Evaluate FM competence, awareness, communication, information and documented controls.

Integrated FM operations
Audit service delivery, coordination, external providers and integration of services.

Evaluation and improvement
Evaluate service performance, internal audit, management review and corrective action.

Auditor principles and programme
Apply audit principles, independence, competence and risk-based programme planning.

Preparing the FM audit
Define objectives, scope, criteria, sampling and a workable FM audit plan.

Conducting the FM audit
Collect and corroborate evidence through interviews, observation and records.

Findings reporting and follow-up
Write defensible findings, communicate bounded conclusions and verify corrective action.

Integrated audit practice
Apply the full audit cycle to an FM case and prepare the assessed response.

Assessment

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About Course

What Will You Learn?

Course Content

Facility management foundations Explain FM, the demand organization and the purpose of ISO 41001:2018 with Amendment 1:2024.

FM and the demand organization

The FM system and service interfaces

Standard structure and edition basis

Context scope and user needs Audit context, interested parties, climate relevance and the boundaries of the FM system.

Context and interested parties

Climate relevance and the 2024 amendment

FM scope and service boundaries

Leadership and service governance Evaluate FM policy, accountability and alignment with the demand organization.

Leadership and FM policy

Roles and decision authority

FM strategy and service agreements

Risk objectives and service plans Trace FM risks and opportunities into measurable objectives, resources and delivery plans.

Risks and opportunities in FM

Objectives measures and action plans

Resources and planned service changes

People communication and information Evaluate FM competence, awareness, communication, information and documented controls.

Competence awareness and service capability

Communication coordination and user participation

Documented information and service data

Integrated FM operations Audit service delivery, coordination, external providers and integration of services.

Planning and controlling FM delivery

Coordination and integration of FM services

External providers and service changes

Evaluation and improvement Evaluate service performance, internal audit, management review and corrective action.

FM monitoring and service evaluation

Internal audit and management review

Nonconformity corrective action and improvement

Auditor principles and programme Apply audit principles, independence, competence and risk-based programme planning.

Audit principles and ethical behaviour

Audit programme and auditor competence

Audit objectives, scope and criteria

Preparing the FM audit Define objectives, scope, criteria, sampling and a workable FM audit plan.

Document review and evidence requests

Sampling and risk-based selection

Audit plan, checklist and opening meeting

Conducting the FM audit Collect and corroborate evidence through interviews, observation and records.

Interviewing and corroboration

Observation, records and safe access

Evaluating evidence and performance calculations

Findings reporting and follow-up Write defensible findings, communicate bounded conclusions and verify corrective action.

Writing nonconformities and supported strengths

Closing meeting and audit report

Follow-up and effectiveness verification

Integrated audit practice Apply the full audit cycle to an FM case and prepare the assessed response.

Integrated FM case preparation

FM performance and coordination workshop

Assessment preparation and workplace application